Lost Compensation

Client Comments from our recent CLE

Here are some much appreciated feedback from people who recently attended our CLE, "The Economics of a Personal Injury," held January 26 at the Four Seasons Hotel Austin.  This CLE was an introductory perspective into economic damages, the estimation process, and how to improve the attorney-econ_expert working relationship.

We are committed to continuous improvement.  To all of the attendees:  thank you for your feedback.  And stayed tuned for future CLE:  based upon some of the feedback I can see a demand for more in-depth study, which we are happy to develop.  The following quotes come from feedback forms:

"Would have like to see a more developed, detailed 'case study' that perhaps would make up the bulk of the presentation."

"Great setting and organization.  Very useful materials, CD, examples.  Effective presentation by Dr. Berg and Mr. Bosworth."

"Excellent PowerPoint presentation to accompany lecture.  Comfortable setting.  Excellent food."

"Thank you for such a great presentation.  Those who did not accept the invite really missed out.  Look forward to working with your group."

"Very information, more likely to look to economic experts in the future on more cases."

Again, thank you all for your participation.  It was wonderful to meet you.  Dr. Berg -- thank you for your time and energy.  Outstanding.

Fear and Choosing an Expert

I just read an interesting blog posting at Creating Passionate Users ( URL: Reducing fear is the killer app), on the power of reducing fear in customers.

First, I am not a fan of broad brushstrokes or stereotypes.  Let's get that out there.  But, I've never met a litigator who is not competitive.  Super competitive.  To win is to breathe, and to lose, suffocation.  That kind of competitive.

Given that winning is important (in a way that transferring O2 and Co2 in your lungs is important), who you choose to be your expert witness is a very serious decision to you.  And that's where the fear comes in.  Sure, you may not call it fear, because maybe to some of you fear is a signal of, or precursor to, weakness.  And there can be no weakness on your team.  There can be only 300-lb gorilla linemen willing to put their hands in the dirt and explode without fear or hesitation across the line (into another 300-lb gorilla lineman) at the snap of the ball.

We appreciate the gravity of your decision, and because of this, we are selective about who joins our network of expert economic witnesses.  Because you are even more so.

Introduction

Greetings, people.  This is our firm's new blog, hosted by TypePad.  Lost Compensation is a litigation services firm focused in the field of economics.  We manage a nationwide network of forensic economists, providing expert economic analysis in matters of personal injury, wrongful death, and wrongful termination.

This blog exists to provide Personal Injury Litigators with timely and relevant content regarding economic experts.  I also hope that it can serve as a communication channel, through which clients and potential clients can tell us how we are doing:  what are we doing right?  where can we improve?  etc., etc.

I will warn you upfront:  I am no journalist.  I am a general manager (marketing, finance, operations, etc.)  So, I may be prone to beginning phrases with prepositions.  Or conjunctions.  Or dangling modifiers.  I beg your indulgence.

What I am absolutely rabid about, however, is customer satisfaction.  Experience tells me that a satisfied client will be a return client.  And I believe that communication is the foundation of any productive relationship.

And that's what this blog is about:  communication.

All the best,
Rick